1 Wakemans Hill Avenue. Colindale. London NW9 0TA
Telephone: 0208 205 2336
Sorry, we're currently closed. Please call NHS 111
The practice manages the confidentiality of your medical records in accordance with the Data Protection Act 2018. Please note that medical records are subject to inspection by the Primary Care Team or its equivalent, for the purpose of financial audit, record validation and research. Should you wish your records to be excluded from such inspection or use, please speak with the reception staff.
Everyone working in the NHS has a duty to keep information about you confidential.
Sometimes you may receive care from other people as well as the NHS (for example, social services or private healthcare). We may need to share some information about you with them; this is so that we can work together to provide the best possible care for you.
If someone who is not caring for you asks us for information about you or your health, we will ask for your written permission before we tell them anything. We will not pass the information on if you do not want us to.
We will keep your records securely and only share details when there is a genuine need to know.
Please remember we are here to help you and will not tolerate any form of abusive/threatening behaviour towards any member of staff at any time. Behaviour of this kind may result in your name being removed from our practice list. Serious incidents will be reported to the police.
Your Doctor and Staff will endeavour to do their best for you. But they need your help to provide the best care for all patients. Please support us by following these simple guidelines:
Help Us To Help You
Comments and Compliments – Friends and Family Test
We value your feedback on the service we provide, the friends and family test is one way for patients to give feedback, please tell us what we are doing well as well as what we are not doing so well, any suggestions for improvements are welcome. Please complete a feedback form and pass to our receptionist or if you prefer you can complete the short survey via our website.
The practice operates a complaints procedure in line with the NHS regulations called local resolution. A copy of the procedure can be obtained at reception. If you feel a complaint is necessary please contact the Practice Manager either by phone or in writing.