Wakemans Hill Surgery

1 Wakemans Hill Avenue. Colindale. London NW9 0TA

Telephone: 0208 205 2336

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PPG 2016-17

On 15th May 2017 the performance review meeting on PPG Action Plan 2016-17 was held . Members of PPG took part in discussion and finalised new action plan for the year 2017-18.

The 2016-17 action plan and review report:

Action Plan to implement recommendations by PRG 2016-17 :

Area to Improve Current Situation Goal Measures of Success Action Required Timing Achievement
1. Message in a bottle Service not available House bound patients 75+ and Vulnerable patient ( 75+ ) Bottles with patients information is delivered to the cohort of patients. Select patients ,

Print necessary information of the patient,

Contact patient /carer /next of kin, write a letter to the patient explaining use of message in a bottle, Hand over the bottle with vital information for the Emergency Team.

5 patients / month

Total 29 patients, complete by 31 Mar 2017.

Total 29 patients will be given the information in a bottle for use by Emergency Team.
2. Organise educational session for diabetic patients for self-management Service already completed one year 2 sessions in a year. No. of Diabetic patients attended Select patients who are having uncontrolled diabetes or complicated diabetes.

Contact provider , advertise at the reception and in the website

Complete by March 2017 18 patients will be given self-management education

3.Cancer Awareness programme




Service not available


Raise awareness for Cancer screening for Bowel cancer, Breast cancer & cervical cancer.  

No. of leaflets distributed , no of band sold for donation and total donation.




4 February 2017


-As much as possible patients will be given the screening leaflet

– selling unity band to collect donation for the charity.

Note: Action Plan validation will be done in March 2017.

Performance Report:

  • Message in a bottle:
  • The programme is a continuation from previous year. 28 Patients were selected to distribute vital information about their health in a bottle for emergency services, so that they don’t need to ask the patient all those information who may not be in position to answer.Practice Nurse personally went to patients home and explained to them the use of the documents and delivered plastic packet or bottle with information.In total PN visited 12 patients home. Rest of the patients will be visited with in 6 months time.
  • Educational session for Diabetic Patients:
  • On 1 March 2017 , Diabetic Nurse conducted a diabetic self management session at our practice for the patients with high HbA1C.  The session was enjoyed by the participants. Answered questions from the patient. Discussed about Hypo and Hyper glycaemia. Distributed write-up about what self management means to the patient who are leaving with Diabetes. 
  • Cancer Awareness programme:
  • On 3th February 2017 the practice observed the cancer awareness programme in collaboration with Marie Curie on World Cancer Day. The purpose of the day was raise awareness about cancer screening specially for breast cancer , cervical cancer and bowel cancer. Leaflets were distributed to the patients on NHS free screening for cancer. The responds were very good .

The new Action Plan for 2017-18 will be uploaded in the relevant TAB:



Previous years data:








London Region North Central & East Area Team
Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015

Practice Name: The Surgery

Practice Code: E83041

Signed on behalf of practice: Signed Date: 27 Mar 2015

Signed on behalf of PPG: Signed  Date: 27 Mar 2015

1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

Does the Practice have a PPG? YES

Method(s) of engagement with PPG: Face to face, Email, Other (please specify)

Face to Face

Number of members of PPG: 11

Detail the gender mix of practice population and PPG:

%              Male      Female
Practice    55.9%    44.10
PRG           45%       55%

Detail of age mix of practice population and PPG:

%         <16    17-24     25-34    35-44    45-54    55-64   65-74 > 75
Practice 17%    9%       23%       17%       13%      10%      6%     5%
PRG       0       0         10%       0           27%      18%      27%  18%

Detail the ethnic background of your practice population and PRG:

White Mixed/ multiple ethnic groups Practice

British Irish Gypsy or Irish traveller Other white White &black Caribbean White &black

data could not be collected

African White &Asian Other mixed

PRG British white – 2 Pakistani -2 Bangladeshi -1 Chinese -1 other Asian – 2 Afro carribbean – 3
Asian/Asian British Black/African/Caribbean/Black British Other
Indian Pakistani Bangladeshi Chinese Other
Asian African Caribbean Other Black Arab Any other

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

-In addition to general advertisement patients had been asked in person as well whether they are willing to participate in the patient’s participation group. It is obvious that patient of working age and under 16 age group do not have time and are not willing to attend the meetings. We deliberately encourage men to participate and specifically ensure there was a good ethnic mix.

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?

We do not have large groups of these patients.

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

2. Review of patient feedback

Outline the sources of feedback that were reviewed during the year:

-the FFT
-reviewing complaints and comments and suggestions
-feedback from patients group meetings

How frequently were these reviewed with the PRG?

Twice per year.

3. Action plan priority areas and implementation

Priority area 1

Description of priority area:

1. Recruitment of extra clinical time (doctors).

What actions were taken to address the priority?

-Actively sought to recruit a salaried doctor by advertisement.
– Engaged locum doctors.

Result of actions and impact on patients and carers (including how publicised):

-Waiting times for doctor’s appointments reduced.
-Patient satisfaction increased

Priority area 2

Description of priority area:

2. Increase nurse capacity within the practice

What actions were taken to address the priority?

– An extra nurse has been recruited through advertisement and word of mouith

Result of actions and impact on patients and carers (including how publicised):

– Waiting time for nurses appointments reduced.
– Patient and carers satisfaction increased
– Improved chronic care management
– Extension of services delivered

Priority area 3

Description of priority area:

3. Improve telephone access

What actions were taken to address the priority?

– Contracted BT to add 2 more lines
– Purchased one mobile for dedicated use for vulnerable patients and for other health professionals..

Result of actions and impact on patients and carers (including how publicised):

– Improved telephone access

Progress on previous years

Is this the first year your practice has participated in this scheme?


If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

Issues raised are;

1. Recruited male doctor – Recruited
2. Extend opening hours – done
3. Improved telephone access for consultations – done
4. Reduce length of waiting time – done , added more doctors and nurses times.
5. Arrange baby changing tables- done
6. Comfort in waiting area – good chairs purchased for more comfort
7. Use name badge for all staffs – done
8. Update messaging system with opening hours – done
9. Messaging in a bottle for vulnerable house bound patient-ongoing

4. PPG Sign Off

Report signed off by PPG:


Date of sign off: 27 Mar 2015

How has the practice engaged with the PPG:

How has the practice made efforts to engage with seldom heard groups in the practice population?

We encourage all patients to feedback , from all groups. Feedback is welcomed either in writing, during review consultations and any other encounter. Is the practice received patient and carer feedback from a variety of sources? yes

Was the PPG involved in the agreement of priority areas and the resulting action plan? yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan?

Telephone access has improved, services range and delivery enhanced , waiting times decreased , fast and efficient service commented upon and accepted by all.

Do you have any other comments about the PPG or practice in relation to this area of work?

We have very enthusiastic PPG who always come up with ideas to improve services and are happy to support our work.

Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday
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