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Patient's Survey Report 2013-14:

Patient’s Survey – 2013/14

Summary of the Survey:

We started data collection in December 2013 and distributed 87 questionnaires for the survey at the Practice premises. The questionnaire had been given to any patient who agreed to answer the questionnaire. There are 12 questions in the questionnaire to ask, separate groups of questions for about the Practice, about the Staffs and finally about the practice management.

Analysing data the following strength and weaknesses are revealed.


Strength:

1. How polite the reception staff
2. Respect for patient’s privacy and confidentiality
3. How welcoming the reception staff are


Weaknesses:

1. Seeing a doctor with in 24/48 hrs
2. Seeing Nurse in 48/24 hrs
3. Seeing a Doctor of your choice



The score for ‘Seeing a doctor within 24/48 hrs’ is the lowest which is on 62.25( Please see Table -3).


Age / Sex distribution of respondents


The percentages of male and female respondents are 42% and 58% respectively ( Pl. see Table -1). Female respondent dominates the total respondents, so there may be presence of sex biasness in answers.

In age group 10 - <25 and 25 - <35+ the percentages of female respondents , which is on 63% and 73% respectively are much higher than male patients which are on 38% and 27% only. The higher female visitors in the age group 10-<25 can be investigated more by adding questions about marital status or if female do they have children or pregnant. This way we will be able to find the reasons for being frequent visitor.

In case of age group the survey data shows that both male and female patients visit surgery more frequently in the age group 35 - <60 which is 49% for male and 41% female. So in this age group male and female equally visit the practice, and they have got highest proportion. The visiting pattern in age groups are similar for male and female patients ( please see table -2)



So our survey data shows that overall female patients visit surgery more than male patients for age group 10-<25 and age group 25 - 35+ . This can be resulted because of pregnancy and having small children which can be investigated further .But the visiting patters in age groups are similar for male and female patients.

The Table -2 shows the proportion of male and female in their age group who visited the surgery . From the Table -2 , it obvious that 80% of all male patients and 68% of all female patients visit the surgery in the age groups 35-<60 & 60 – 60+. High percentage of the questionnaires was answered by the patients of these age groups.


So female patients visit surgery more than male patients and male and female both visit the practice more in the age groups 35 - <60 & 60 – 60+ but male patients visits much more (80%) than female patients (68%) in these age groups. That is young males does not much visit the Surgery.


Practice Score Analysis:


Table 3 in the next page shows the frequency of marking; poor , fair , good , very good and excellent by the respondents for each questions. As an example 6 patients answered Poor and 15 patients answered Fair for the question number 2 out of total 84 patients who answered this question.

The practice score is the comparison of present situation with the ideal situation that if all the respondents would have answered Excellent for this question then the practice score would be 100 which is our baseline. Out of 100 the practice score is 66.90 for the question 2.

In this way all the scores have been calculated. The average score for the practice is 71.37 .The scores above 75 can be considered our strength and the score under 65 , ie 64.69, 62.82, 62.25 can be considered our weaknesses. Following are the strengths and weaknesses of the practice:

Please see the Table -4 for clear view.

Strength:

4. How polite the reception staff
5. Respect for patient’s privacy and confidentiality
6. How welcoming the reception staff are


Weaknesses:

4. Seeing a doctor with in 24/48 hrs
5. Seeing Nurse in 48/24 hrs
6. Seeing a Doctor of your choice

Conclusion & Recommendation:


Our survey data shows that overall female patients visit surgery more than male patients for age group 10-<25 and age group 25 - 35+ . This can be resulted because of pregnancy and having small children which can be investigated further .

But the visiting patters in age groups are similar for male and female patients. Male and female both visit the practice more in the age groups 35 - <60 & 60 – 60+ but male patients visits much more (80%) than female patients (68%) in these age groups. That is young males does not much visit the Surgery.

The three weaknesses are ‘Seeing a doctor within 24/48 hrs ‘, ‘Seeing Nurse in 48/24 hrs’ and ‘Seeing a Doctor of your choice’

The score for ‘Seeing a doctor within 24/48 hrs’ is the lowest which is on 62.25(Please see Table -3). We need to discuss these three weaknesses with the patient’s group and choose one of the problems to consider improving in one year.

Review of performances can be done through next year survey in December 2014. 
 

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