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. Minutes of the PPG meeting held on 9 Mar 2014
at 2:00pm-3:00pm

Attendees: 8 members attended the meeting


Minutes of the Meeting on 9 Mar 2015


Agenda & Discussion


Agenda 1and 3: Opening by Dr. Ijeoma Ukachukwu and Approve last meeting minutes.

Dr. Ukachukwu introduced herself ,thanked all to come to participate in the review PPG meeting and requested all participant to introduce themselves. All the participants had a copy of last meeting minutes posted to them after the meeting. Minutes was approved by the group.


Agenda 4: Discuss the progress of last year Action Plan.

Detail discussion held on performance of last year action plan. All the key area are fulfilled, new doctors and Nurses sessions were added, reduced waiting time for doctors and Nurses. Contract signed for 2 more telephone lines which will complete installation 8-9 April 2015.

Agenda 5: Discussion on FFT comments

Dr. Ukachukwu read out all the comments by the patients. There was an open discussion on the feedbacks and what else can be done to improve service to the patients. Following 3 key area was chosen for the year 2015-16;
- Message in a bottle for vulnerable patients for emergency services
- Educational session for self-management for Diabetic Patients
- Educational session for cancer patients.

(Action plan for 2015-16 is attached)



Agenda 6: Dr. Ukachukwu thanked participants for joining the meeting.

2.  Minutes of the PPG meeting held on 3 Oct 2014 at 1:30pm-2:30pm 

3. Agenda of the meetings:

The Surgery
Dr. Ijeoma Ukachukwu
1 Wakeman’s Hill Avenue, London NW9 0TA
Tel: 020 8205 2336
DATE: 9 Mar 2015


Patient’s Participation Group Meeting .
Venue: 1 Wakeman’s Hill Avenue, Time: 2:00pm – 3:00pm

AGENDA FOR MEETING

1) Opening by Dr. Ijeoma Ukachukwu.
2) Introduce yourself.
3) Approve last meeting minutes.
4) Discuss the progress of last year Action Plan
5) Comments from patients and identify 3 key are to improve
6) Any other -



Thank you .


Meeting Co-ordinator
Nazma Ansari , Practice Manager 

4. Agenda of the meeting:

The Surgery
Dr. Ijeoma Ukachukwu
1 Wakeman’s Hill Avenue, London NW9 0TA
Tel: 020 8205 2336, E83041
DATE: 3 October 2014

Patient’s Participation Group Meeting .
Venue: 1 Wakeman’s Hill Avenue, Time: 1:30pm – 2:30pm

AGENDA FOR MEETING

1) Opening by Dr. Ijeoma Ukachukwu.
2) Introduce yourself.
3) Discuss on services we provide:
a. In addition to routine clinical care we provide NHS Health check for 40+ age, 75+ Health assessment and care, Care of patients who are vulnerable and visit hospital frequently, End of life care , Extended hour service( Every Tuesday), On line appointment booking facility from 15 Oct, Summary care record upload automatically if not opt out, Consent for health care data, IUCD, Implants, Flu , Pneumonia, MEN-C for students,
b. New services for 2015-16: Online prescription request, Named GP for each patient, Online access to medical record, Publish GP Earnings, Out of hours service ( central), Armed forces health requirements.
4) Open discussion – Feedbacks on our services
5) Review Action plan from last year.
6) Any other -



Thank you .


Meeting Co-ordinator
Nazma Ansari , Practice Manager 






 













 Attendees: 7 members attended the meeting.



Minutes of the Meeting on 3 Oct 2014


Agenda & Discussion


Agenda 1and 2: Opening by Dr. Ijeoma Ukachukwu.

Dr. Ukachukwu introduced herself ,thanked all to come to participate in the review PPG meeting and requested all participant to introduce themselves.

Agenda 3: Discussion on services we provide.

Dr. Uka discussed on the services that the practice is providing in addition to normal care those are;

For patients >=75: Elderly health assessment & enhanced care service which includes care review in 3 months , home visits for housebound patients.

Vulnerable adults and frequent AE attenders- agree enhanced admission avoidance care plan with the patient, inform patients about their named GP, review admission avoidance care plan every 3 months.

EOL Care : Explained how practice provide the service

NHS Health check for 40 and + patients who never diagnosed with chronic disease: Participants were very happy that the practice is trying to find patients who may be suffering from any chronic illness but undiagnosed in this age group.

Electronic prescribing service – Patients can choose pharmacy and register with them to collect prescription from the pharmacy. The prescription will be sent electronically to the designated pharmacy.

Online Appointment service: Patients can now have the facility to book appointment accessing our system online. Patients need to have a login from the practice producing their photo ID.

Summary Care Record: Newly registered patients need to give consent to upload their medications, allergies and bad reactions to medications to the spine to facilitate consultants and out of hour service to treat patients safely in case of emergency.

Future plans:

Online request for prescription , Friends and Family test which will mean every patient will have the opportunity to provide feedback on the services they have received.


Agenda 4: Open Discussion and Feed back

Participants mentioned that the service has improved significantly and given the following suggestions;

- All staff should wear name badge , so that in conversation later name can be mentioned. Also in telephone conversation staffs are advised to introduce themselves with names.
- For vulnerable patients to facilitate other providers at home( Ambulance or others) print a summary of their records with next of kin contact which the patient will keep for the service providers.
-
Agenda 5: Review action plan from last year

The practice fulfilled last year action plan. More male doctor’s hours are added, More nurses hours are added and a bypass phone is added to the telephone system for other providers and vulnerable patients to contact the surgery.

Agenda 6: Dr. Ukachukwu thanked participants for joining the meeting.

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