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On 15th May 2017 the performance review meeting on PPG Action Plan 2016-17 was held . Members of PPG took part in discussion and finalised new action plan for the year 2017-18.

The 2016-17 action plan and review report: 

Action Plan to implement recommendations by PRG 2016-17 :

 

Area to Improve

Current Situation

Goal

Measures of Success

Action Required

Timing

Achievement

1. Message in a bottle

Service not available

House bound patients 75+ and Vulnerable patient ( 75+ )

Bottles with patients information is delivered to the cohort of patients.

Select patients ,

Print necessary information of the patient,

Contact patient /carer /next of kin, write a letter to the patient explaining use of message in a bottle, Hand over the bottle with vital information for the Emergency Team.

5 patients / month

Total 29 patients, complete by 31 Mar 2017.

Total 29 patients will be given the information in a bottle for use by Emergency Team.

2. Organise educational session for diabetic patients for self-management

Service already completed one year

2 sessions in a year.

No. of Diabetic patients attended

Select patients who are having uncontrolled diabetes or complicated diabetes.

Contact provider , advertise at the reception and in the website

Complete by March 2017

18 patients will be given self-management education

 

3.Cancer Awareness programme

 

 

 

Service not available

 

Raise awareness for Cancer screening for Bowel cancer, Breast cancer & cervical cancer.

 

No. of leaflets distributed , no of band sold for donation and total donation.

 

 

 

4 February 2017

 

-As much as possible patients will be given the screening leaflet

 - selling unity band to collect donation for the charity.

Note: Action Plan validation will be done in March 2017.

 

Performance Report:

  • Message in a bottle:
  • The programme is a continuation from previous year. 28 Patients were selected to distribute vital information about their health in a bottle for emergency services, so that they don’t need to ask the patient all those information who may not be in position to answer.Practice Nurse personally went to patients home and explained to them the use of the documents and delivered plastic packet or bottle with information.In total PN visited 12 patients home. Rest of the patients will be visited with in 6 months time. 
    • Educational session for Diabetic Patients:
    • On 1 March 2017 , Diabetic Nurse conducted a diabetic self management session at our practice for the patients with high HbA1C.  The session was enjoyed by the participants. Answered questions from the patient. Discussed about Hypo and Hyper glycaemia. Distributed write-up about what self management means to the patient who are leaving with Diabetes. 
      • Cancer Awareness programme:
      • On 3th February 2017 the practice observed the cancer awareness programme in collaboration with Marie Curie on World Cancer Day. The purpose of the day was raise awareness about cancer screening specially for breast cancer , cervical cancer and bowel cancer. Leaflets were distributed to the patients on NHS free screening for cancer. The responds were very good . 

      The new Action Plan for 2017-18 will be uploaded in the relevant TAB:

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      Previous years data:

      London Region North Central & East Area Team
      Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015

      Practice Name: The Surgery

      Practice Code: E83041

      Signed on behalf of practice: Signed Date: 27 Mar 2015


      Signed on behalf of PPG: Signed  Date: 27 Mar 2015

      1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)


      Does the Practice have a PPG? YES


      Method(s) of engagement with PPG: Face to face, Email, Other (please specify)

      Face to Face


      Number of members of PPG: 11

      Detail the gender mix of practice population and PPG:

      %              Male      Female
      Practice    55.9%    44.10
      PRG           45%       55%

      Detail of age mix of practice population and PPG:

      %         <16    17-24     25-34    35-44    45-54    55-64   65-74 > 75
      Practice 17%    9%       23%       17%       13%      10%      6%     5%
      PRG       0       0         10%       0           27%      18%      27%  18%


      Detail the ethnic background of your practice population and PRG:

      White Mixed/ multiple ethnic groups Practice

      British Irish Gypsy or Irish traveller Other white White &black Caribbean White &black

      data could not be collected

      African White &Asian Other mixed

      PRG British white - 2 Pakistani -2 Bangladeshi -1 Chinese -1 other Asian - 2 Afro carribbean - 3
      Asian/Asian British Black/African/Caribbean/Black British Other
      Indian Pakistani Bangladeshi Chinese Other
      Asian African Caribbean Other Black Arab Any other  

      Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

      -In addition to general advertisement patients had been asked in person as well whether they are willing to participate in the patient’s participation group. It is obvious that patient of working age and under 16 age group do not have time and are not willing to attend the meetings. We deliberately encourage men to participate and specifically ensure there was a good ethnic mix.

      Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
      e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?

      We do not have large groups of these patients.

      If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:


      2. Review of patient feedback

      Outline the sources of feedback that were reviewed during the year:

      -the FFT
      -reviewing complaints and comments and suggestions
      -feedback from patients group meetings

      How frequently were these reviewed with the PRG?

      Twice per year.

      3. Action plan priority areas and implementation

      Priority area 1

      Description of priority area:

      1. Recruitment of extra clinical time (doctors).

      What actions were taken to address the priority?

      -Actively sought to recruit a salaried doctor by advertisement.
      - Engaged locum doctors.

      Result of actions and impact on patients and carers (including how publicised):

      -Waiting times for doctor’s appointments reduced.
      -Patient satisfaction increased

      Priority area 2

      Description of priority area:

      2. Increase nurse capacity within the practice

      What actions were taken to address the priority?

      - An extra nurse has been recruited through advertisement and word of mouith

      Result of actions and impact on patients and carers (including how publicised):

      - Waiting time for nurses appointments reduced.
      - Patient and carers satisfaction increased
      - Improved chronic care management
      - Extension of services delivered

      Priority area 3

      Description of priority area:

      3. Improve telephone access

      What actions were taken to address the priority?

      - Contracted BT to add 2 more lines
      - Purchased one mobile for dedicated use for vulnerable patients and for other health professionals..

      Result of actions and impact on patients and carers (including how publicised):

      - Improved telephone access

      Progress on previous years

      Is this the first year your practice has participated in this scheme?

      NO

      If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

      Issues raised are;

      1. Recruited male doctor – Recruited
      2. Extend opening hours – done
      3. Improved telephone access for consultations – done
      4. Reduce length of waiting time – done , added more doctors and nurses times.
      5. Arrange baby changing tables- done
      6. Comfort in waiting area – good chairs purchased for more comfort
      7. Use name badge for all staffs – done
      8. Update messaging system with opening hours – done
      9. Messaging in a bottle for vulnerable house bound patient-ongoing 


      4. PPG Sign Off


      Report signed off by PPG:

      YES

      Date of sign off: 27 Mar 2015

      How has the practice engaged with the PPG:

      How has the practice made efforts to engage with seldom heard groups in the practice population?

       We encourage all patients to feedback , from all groups. Feedback is welcomed either in writing, during review consultations and any other encounter. Is the practice received patient and carer feedback from a variety of sources? yes


      Was the PPG involved in the agreement of priority areas and the resulting action plan? yes
      How has the service offered to patients and carers improved as a result of the implementation of the action plan?

      Telephone access has improved, services range and delivery enhanced , waiting times decreased , fast and efficient service commented upon and accepted by all.


      Do you have any other comments about the PPG or practice in relation to this area of work?

      We have very enthusiastic PPG who always come up with ideas to improve services and are happy to support our work.

      Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015

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